Ultimate Labs

Privacy Policy

Last updated: 17 February 2026

This Privacy Policy (“Policy”) explains how Ultimate Labs Ltd (“Ultimate Labs”, “we”, “our”, or “us”) collects, uses, and protects information when you use our website at ultimatelabs.io (the “Site”) and the platform at app.ultimatelabs.io (the “Platform”). This Policy should be read together with our Terms of Use.

By using the Site or Platform, you confirm that you have read, understood, and accept the practices described in this Policy.

Public blockchains are distributed ledgers that permanently record transactions across decentralised networks. Ultimate Labs does not control any blockchain network and cannot delete, modify, or alter data recorded on these networks.

1. Data Controller

1.1. Ultimate Labs Ltd is the data controller for any personal data processed through the Site and Platform. The company is registered in England and Wales.

1.2. For all matters relating to data protection, you can contact us at contact@ultimatelabs.io.

2. Data We Collect

2.1. When you use the Site:

  • Contact information — name and email address, if you provide them through a contact form or by emailing us directly.
  • Communication content — any additional information you include in messages sent to us.

2.2. When you use the Platform:

  • Wallet address — your public blockchain address when you connect your wallet. We do not have access to your private keys or seed phrases.
  • Usage data — information about how you interact with the Platform, including features used, pages visited, and session duration.
  • Device and technical data — browser type, operating system, IP address, and device identifiers.
  • Public blockchain data — we process publicly available blockchain data such as balances, transaction history, and protocol interactions associated with your connected wallet address. This data is publicly available on the blockchain and is not collected by us.

2.3. We do not collect personal data from individuals under 18 years of age. The Platform and Site are not intended for use by minors.

3. How We Use Your Data

We use the data we collect to:

  • provide, maintain, and improve the Platform and its features;
  • display relevant portfolio data and analytics based on your connected wallet;
  • respond to your enquiries and provide support;
  • ensure the security and integrity of the Platform;
  • comply with legal obligations, including verifying that access does not originate from restricted jurisdictions;
  • analyse usage patterns to improve user experience.

4. Data Sharing

4.1. We do not sell your personal data to third parties.

4.2. We may share data with:

  • Service providers — third-party providers who assist with hosting, analytics, and Platform maintenance, under appropriate data processing agreements;
  • Legal authorities — when required by law, regulation, or legal process;
  • Professional advisers — legal, accounting, or compliance advisers where necessary.

4.3. Blockchain transactions are publicly visible on the relevant network. Ultimate Labs does not control the visibility of on-chain data.

5. Cookies and Tracking

5.1. The Site and Platform use cookies and similar technologies for the following purposes:

  • Essential cookies — required for the Platform to function correctly, including session management and authentication;
  • Analytics cookies — used to understand how visitors interact with the Site and Platform, helping us improve the user experience;
  • Functional cookies — used to remember your preferences and settings.

5.2. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

5.3. Essential cookies do not require your consent. Analytics and functional cookies are used only with your consent where required by applicable law.

6. Data Security

6.1. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

6.2. You are solely responsible for maintaining the security of your wallet credentials, private keys, and any authentication details. Ultimate Labs will never ask you for your private key or seed phrase.

6.3. While we take reasonable precautions, no system is completely secure. We cannot guarantee the absolute security of data transmitted to or from the Platform.

7. Data Retention

7.1. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

7.2. Usage and analytics data may be retained in anonymised or aggregated form for longer periods to support service improvement.

7.3. If you request deletion of your personal data, we will comply except where retention is required by law or for the establishment, exercise, or defence of legal claims.

8. Your Rights

8.1. Depending on your jurisdiction, you may have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data;
  • object to or restrict the processing of your personal data;
  • request portability of your personal data in a structured, machine-readable format;
  • withdraw consent at any time, where processing is based on consent;
  • lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office).

8.2. To exercise any of these rights, please contact us at contact@ultimatelabs.io. We will respond within one month.

9. International Transfers

9.1. Your data may be processed outside of the United Kingdom or European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authority.

10. Legal Basis for Processing

10.1. We process personal data on the following legal bases under UK GDPR:

  • Consent — for analytics cookies and optional communications;
  • Legitimate interest — for operating and improving the Platform, ensuring security, and responding to support requests;
  • Legal obligation — for compliance with applicable laws and regulations;
  • Performance of a contract — where processing is necessary to provide the services you have requested.

11. Changes to This Policy

11.1. We may update this Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Platform after any changes constitutes acceptance of the updated Policy.

12. Contact

12.1. If you have any questions about this Policy or wish to exercise your data protection rights, please contact us at contact@ultimatelabs.io.

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